At RWA Automotive, "Customer Success" isn't just a slogan – it's our driving force. We believe in empowering businesses to transform their dealership analytics into a powerful asset. By combining your industry expertise with our automotive business intelligence solutions, you unlock hidden potential and drive real profits.
We believe in building long-term partnerships with our customers. This means going beyond data – we take the time to understand your unique business goals. We also recognise that OEM's are working in a changing environment. Our automotive BI solutions are flexible and scalable, allowing us to adapt to your changing goals.
When we say we work with our customers, we mean it! In a typical year, we have 1,200 customer sessions. These vary between online calls and in-person visits - whatever our customers need.
Proactive innovation is at the core of our business strategy. Our automotive business intelligence solutions are never left idle, we are always improving and adding new modules. Customer insights play a crucial role in shaping the direction of our product development.
We understand that onboarding a new system into your business is a big decision. We’ll make that process as easy as possible for you and your team. We are proud to say our onboarding process is often praised by new customers.
We have simplified our documentation to ensure it’s easy to understand. We always align our solutions with your business goals. No data expertise is required; we make it easy for you and your team to use our automotive BI solution.
We work on a subscription model - which means no heavy capital investment upfront for you!
All customers are assigned a Customer Success Manager who will train and work with your team from here on out, building reports, analysing automotive data and working on overall comprehension. Expect regular updates!
We set formal reviews every 3 months with our customers. We’ll meet your team to discuss how effective the tool is working for you, and what we can do to ensure it continues to perform for your business needs.
We are the data partner of choice for many well-known dealership groups and Irish importers. We take huge pride in our customers’ success. Seeing our customers achieve their business goals using automotive data analytics is our driving force.
Trusted by industry leaders like Steven Eagell, John Clark and Peoples, RWA Automotive adapt our expertise to empower dealer groups of all sizes, regardless of their starting point. Our mission? To steer our clients toward elevated profits, business sustainability and to integrate proven strategies that highlight data-driven opportunities for success. In the case studies below, you can read about how we’ve inspired our clients to push boundaries and optimise performance across their automotive organisations.
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