At RWA Automotive, "Customer Success" isn't just a slogan – it's our driving force. We believe in empowering businesses to transform their dealership analytics into a powerful asset. By combining your industry expertise with our automotive business intelligence solutions, you unlock hidden potential and drive real profits.
We believe in building long-term partnerships with our customers. This means going beyond data – we take the time to understand your unique business goals. We also recognise that dealerships need to evolve. Our automotive BI solutions are flexible and scalable, allowing us to adapt to your changing goals.
When we say we work with our customers, we mean it! In a typical year, we have 1,200 customer sessions. These vary between online calls and in-person visits - whatever our customers need.
Proactive innovation is at the core of our business strategy. Our automotive business intelligence solutions are never finished, we are always improving and adding new modules. Customer insights play a crucial role in shaping the direction of our product development.
We understand that onboarding a new system into your business is a big decision. We’ll make that process as easy as possible for you and your team. We are proud to say our onboarding process is often praised by new customers.
We have simplified our documentation to ensure it’s easy to understand. We always align our solutions with your business goals. No data expertise is required; we make it easy for you and your team to use our automotive BI solution.
We work on a subscription model - which means no heavy capital investment upfront for you!
All customers are assigned a Customer Success Manager who will train and work with your team from here on out, building reports, analysing automotive data and working on overall comprehension. Expect regular updates!
We set formal reviews every 6 months with our customers. We’ll meet your team to discuss how effective the tool is working for you, and what we can do to ensure it continues to perform for your business needs.
We are the data partner of choice for many well-known dealership groups and take huge pride in our customers’ success. Seeing our customers achieve their business goals using automotive data analytics is our driving force.
Trusted by industry leaders like Steven Eagell, John Clark and Peoples, RWA Automotive adapt our expertise to empower dealer groups of all sizes, regardless of their starting point. Our mission? To steer our clients toward elevated profits, business sustainability and to integrate proven strategies that highlight data-driven opportunities for success. In the case studies below, you can read about how we’ve inspired our clients to push boundaries and optimise performance across their automotive organisations.
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John Clark Motor Group increased their bottom line by £1.5m
Steven Eagell Group achieved £3M above the AutoTrader valuation.
By presenting the right information to the right person at the right time, our customers deliver higher profits and achieve efficiencies in their businesses. We have enabled many leading dealership groups to increase their profits through transparency and data-driven decision-making. Don’t just take our word for it, here is what some of them have to say:
At a push of a button you can see all your stock in one place.
"We have been very impressed with the level of insight RWA Automotive can bring and how they can integrate all our data at a snapshot for both sales and aftersales to further drive our business forward."
"Their expertise and innovative approaches have not only simplified our data analysis processes but have also provided us with actionable insights that drive our sales strategies forward."
"The shift isn't just changing how we operate; it's redefined the roadmap of the group's future and mindset. A transformation, all supported by RWA Automotive's exceptional guidance, knowledge and service, underpinned by their central commitment to continuous improvement and investment in their products."
"Our stock turn and overage stock position has greatly improved, too. The rollout was flawless and all members of their team we have come into contact with have been diligent, polite, and efficient."
"RWA Automotive have been a brilliant partner to us for several years. From the great early successes that we achieved with their help on aftersales, our whole group now runs on RWA providing the one version of the truth across sales & aftersales. They work really hard on making information actionable at every level so that our teams are on point every day across all of their KPI’s."
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