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Customer Success

Our core motivation is empowering you to transform your automotive business

At RWA Automotive, "Customer Success" isn't just a slogan – it's our driving force. We believe in empowering businesses to transform their dealership analytics into a powerful asset.  By combining your industry expertise with our automotive business intelligence solutions, you unlock hidden potential and drive real profits.

What makes working with RWA Automotive different?

Partnership

An on-going relationship.

We believe in building long-term partnerships with our customers. This means going beyond data – we take the time to understand your unique business goals. We also recognise that dealerships need to evolve.  Our automotive BI solutions are flexible and scalable, allowing us to adapt to your changing goals.

RWA Automotive Retail - Customer Success

Collaboration

Customer Sessions

When we say we work with our customers, we mean it! In a typical year, we have 1,200 customer sessions. These vary between online calls and in-person visits - whatever our customers need.

RWA Automotive Retail - Customer Success

Proactive

Innovation

Proactive innovation is at the core of our business strategy. Our automotive business intelligence solutions are never finished, we are always improving and adding new modules. Customer insights play a crucial role in shaping the direction of our product development.

RWA Automotive Retail - Customer Success

Joining RWA Automotive

We understand that onboarding a new system into your business is a big decision. We’ll make that process as easy as possible for you and your team. We are proud to say our onboarding process is often praised by new customers.

Our Language

We have simplified our documentation to ensure it’s easy to understand. We always align our solutions with your business goals. No data expertise is required; we make it easy for you and your team to use our automotive BI solution.

Subscription Model & Data Validation

We work on a subscription model - which means no heavy capital investment upfront for you!

Dedicated Customer Success Manager

All customers are assigned a Customer Success Manager who will train and work with your team from here on out, building reports, analysing automotive data and working on overall comprehension. Expect regular updates!

Review Process

We set formal reviews every 6 months with our customers. We’ll meet your team to discuss how effective the tool is working for you, and what we can do to ensure it continues to perform for your business needs.

RWA Automotive Retail - Customer Success

Industry success

We are the data partner of choice for many well-known dealership groups and take huge pride in our customers’ success. Seeing our customers achieve their business goals using automotive data analytics is our driving force.

5 yrs Continuous solution development
1200 hrs Annual hours of dedicated customer success
130 yrs Collective industry experience
£6.8 bn Customer transactions analysed

Unlock hidden potential 

Interested? Let’s talk.

RWA Automotive Retail - Customer Success

Case studies

Trusted by industry leaders like Steven Eagell, John Clark and Peoples, RWA Automotive adapt our expertise to empower dealer groups of all sizes, regardless of their starting point. Our mission? To steer our clients toward elevated profits, business sustainability and to integrate proven strategies that highlight data-driven opportunities for success. In the case studies below, you can read about how we’ve inspired our clients to push boundaries and optimise performance across their automotive organisations.

Show me case studies related to:

Peoples Ford Case Study

Peoples Ford see 31% YOY increase in aftersales profits

9%

Increase in productivity

8%

Increase in part sales per labour hour

31%

YOY increase in aftersales profits

John Clark Motor Group Case Study

John Clark Motor Group increased their bottom line by £1.5m

£95,000

Extra VHC sold in first 6 months

£48,148

Extra profit per rooftop in first 6 months

£1,500,000

Group bottom line impact

Steven Eagell Group Case Study

Steven Eagell Group achieved £3M above the AutoTrader valuation.

£3m

Above Autotrader valuation

24,000Hrs

Saved of managers time annually by automating reporting processes

Testimonials

By presenting the right information to the right person at the right time, our customers deliver higher profits and achieve efficiencies in their businesses. We have enabled many leading dealership groups to increase their profits through transparency and data-driven decision-making. Don’t just take our word for it, here is what some of them have to say:

craig petty

At a push of a button you can see all your stock in one place.

Craig Petty, Sales Director at Hatfields

"We have seen significant benefits with increased margin on used cars and stock turn."

"We have been very impressed with the level of insight RWA Automotive can bring and how they can integrate all our data at a snapshot for both sales and aftersales to further drive our business forward."

Sheraz Rashid, Operations Director at Steven Eagell Group

"Partnering with RWA Automotive has been a game-changer."

"Their expertise and innovative approaches have not only simplified our data analysis processes but have also provided us with actionable insights that drive our sales strategies forward."

Jeff Newton, Sales Director at Peoples Ford

"RWA Automotive have enabled us to unlock unprecedented levels of insights, opportunities, efficiency, and control."

"The shift isn't just changing how we operate; it's redefined the roadmap of the group's future and mindset. A transformation, all supported by RWA Automotive's exceptional guidance, knowledge and service, underpinned by their central commitment to continuous improvement and investment in their products."

Andy Smith, Finance Director at John Banks Group

"We are transacting our used cars 1-1.5% better vs the market price."

"Our stock turn and overage stock position has greatly improved, too. The rollout was flawless and all members of their team we have come into contact with have been diligent, polite, and efficient."

Craig Petty, Sales Director at Hatfields

"RWA Automotive consistently bring innovation & commercial thinking to our very regular collaborations."

"RWA Automotive have been a brilliant partner to us for several years. From the great early successes that we achieved with their help on aftersales, our whole group now runs on RWA providing the one version of the truth across sales & aftersales. They work really hard on making information actionable at every level so that our teams are on point every day across all of their KPI’s."

Chris Clark. CEO at John Clark Motor Group

Our customers

Make your data work for you

UK 0808 1890 617

Interested? Let’s talk.

One of our team will give you a call back ASAP for a no-obligation chat.

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