With clear daily reports on technician performance, parts usage, and VHCs, the team at Griffin Mill are now able to spot missed opportunities faster, boost their productivity and deliver a better experience for their customers.
Griffin Mill knew it needed to improve its reporting processes.
Reports were unstructured and time-consuming, requiring multiple team members to manually sift through data line by line to extract relevant information.
This labour-intensive process made it difficult to track Vehicle Health Checks (VHCs), missed services, and no-shows, while also limiting visibility into technician productivity, revenue, and overall performance.
As a result, spotting operational gaps and revenue opportunities in real time was a struggle, delaying decisions and undermining service-department efficiency.
To address these challenges, Griffin Mill Garages implemented RWA Automotive's IgniteAftersales business intelligence solution; a powerful platform that transforms service department operations by delivering actionable business intelligence.
Griffin Mill now receives daily, concise reports that provide clear snapshots of the previous days or month-to-date performance, eliminating the need to manually sift through lengthy spreadsheets. These reports cover technician performance, parts, WIP, VHCs, upsells, and revenue, giving the team actionable insights immediately.
Since implementing IgniteAftersales Griffin Mill has identified an additional 15% in missed VHC.
Built-in alerts for missed services, incomplete jobs, or no-shows help the Griffin Mill team respond immediately, so opportunities don’t slip through the cracks. IgniteAftersales also raises workshop productivity with daily calendar visibility and clear performance views for every bay and technician.
"With RWA, everything is visible at a glance. Before RWA we had to check every technician individually and look at previous day’s jobs to piece it all together. We couldn’t get anywhere near the level of information we have now." Caitlin, Assistant Service Manager
The result is an Aftersales team powered by personalised, actionable insights - improving service retention, growing trade parts revenue, and reducing dead stock through proactive, data-led inventory management.
IgniteAftersales is built to be fast, flexible, and genuinely useful day to day, making adoption across the team effortless, no matter their experience. Backed by RWA’s rapid, hands-on support, it keeps operations running smoothly, saving time, boosting productivity, and unlocking measurable revenue growth.
"Starting here just nine months ago, it’s been a huge help. It works for people with loads of experience and for those with less. The report is straightforward, and once you start digging into it, you get those “lightbulb moments.” It’s been a valuable tool for my development and for moving the business forward. RWA look at the business in a level of detail that we often don’t have time for. They point out things we may not have noticed, which really helps us view the business differently." Darryl Bowen, General Manager
At first, when RWA was brought in, I wondered why. I’ve got enough experience in Pinnacle to find the data myself. But as the months went on, I realised exactly why. The ease of the reports, the clarity of the focus areas- they improve the business and they make my life so much easier. It’s a fantastic tool and I highly recommend it to other Dealerships.
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