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Howards Motor Group see £226k margin opportunity

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Starting with the best bit - the results

17%

Increase in VHC Check Rates

£226K

Annualised Margin Opportunity

1-2%

Improvement on Call Stats
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Now for the detail...

The challenge

Howards Motor Group are a data-driven business and had previously utilised a business intelligence solution prior to meeting with RWA Automotive. They felt their previous solution was limited and were searching for a new business intelligence provider. Their core objectives in finding a new solution provider included finding a trusted and validated solution that could remove manual input from their team's workload, while also driving performance and growth across their entire motor group. Further to this, they had bespoke needs around telephone system reporting which needed to be explored.

What did we do...

Our solution

As Howards Motor Group already had experience with a business intelligence solution, RWA Automotive spent the beginning of this project mapping out the business needs and any gaps that the previous business intelligence solution wasn't filling. Customer Success meetings and workshops were held to undersatnd the current and future needs of the business and KPIs for the group to align incentive schemes for staff.

RWA Automotive provided a first live cut of the solution, with Howards Motor Group's own data to ensure they understood the capabilities of what was created on the back of the initial sessions. TIme was spend understanding the need for telephone system reporting and ensuring that an actionable report was designed to align with an internal KPI to increase call statistics. Working groups were created within the business to review data sets and outputs in detail. Finished, validated and bespoke to Howards Motor Group's specific needs were created. These dashboards and reports were then automated out to wider groups across all sites.

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"Our partnership with RWA Automotive has helped us align reporting and performance insight across all sites"

"Their flexible approach and the commitment of our teams has ensured we can embed smarter reporting into our day-to-day operation"

Chris Lee, Managing Director at Howards Motor Group

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