Now for the detail...
Peoples Ford are a future-facing company. Upon the creation of a new operational board in 2022, they began searching for a business intelligence partner, with a view to focus on improving efficiencies in their aftersales business. Their goal was to enable quick, strategic decision-making in line with their future goals. They wanted to focus on performance and knew there was hidden potential in their data but found it hard to manage as efficiently as they wished to manually.
Our IgniteAftersales solution aligned with what Peoples were setting out to do. Through daily DOC reports, they have received real-time insights which lead to improvements on daily sales, stock levels and service department productivity. By seeing the right data, at the right time, the Peoples' team were able to unlock previous hidden workshop KPIs and deliver increases in productivity and part sales per hour. Since, we have worked collaboratively with the team at Peoples, holding regular customer success meetings to continue identifying additional possibilities for improvement.
"Their expertise and innovative approaches have not only simplified our data analysis processes but have also provided us with actionable insights that drive our sales strategies forward."
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